danheng Account & Payment FAQ

To open an account on danheng, follow these steps:

1. Visit the registration page and enter your username, email, password, and mobile number.
2. Accept the Terms of Use and Privacy Policy by checking the confirmation box.
3. Click Create Account. We send a verification link to your email.
4. Click the link in the email to verify your address.
5. Log in with your username and password. You now have an active account.
6. Before you deposit, we ask for identity verification: upload a photo ID and proof of address via the Account settings page.
7. After we verify your documents, your account is fully approved and you can deposit funds from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).

The entire process takes subject to verification if you have your documents ready.

During registration, you provide:

• Username — 3–20 characters, letters and numbers only.
• Email address — we use this to send you account notifications, verify your identity, and help recover your account if you lose access.
• Password — we require at least 8 characters including uppercase, lowercase, number, and symbol.
• Mobile number — you provide a mobile number so we can send you two-factor authentication codes and contact you about account security.
• Terms acceptance — you confirm you have read the Terms of Use and Privacy Policy by checking a box.

After registration, during your first deposit or when you reach a withdrawal request, we ask for identity verification documents (national ID or passport) and proof of address (utility bill, bank statement, or lease agreement dated within the past three months).

danheng supports deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfer (online payment, e-wallet, mobile banking, local payment). Deposit amounts and any limits depend on your payment provider's own terms, not on danheng's policy. Most users deposit between our welcome offer and several million in a single transaction.

When you go to the Deposit page after logging in, select your preferred payment method. The system shows you the available amount range for that method. Your KYC verification status does not prevent deposits, but some payment providers may have their own identity requirements before processing a large deposit.

If your deposit does not appear in your account within the expected timeframe (usually within minutes for e-wallet methods, within hours for bank transfers), contact our support team via email or in-app chat.

To deposit via local payment, online payment, or e-wallet:

1. Log in to danheng and go to the Deposit page.
2. Select your payment method (mobile banking, local payment, or online payment).
3. Enter the amount you want to deposit.
4. Click Proceed. You are redirected to your payment provider's app or website.
5. Review the transaction details and approve the payment using your app credentials or biometric authentication.
6. Once you approve, the transaction is processed and your danheng account balance is updated immediately.

Your deposit usually appears within seconds of approval. If it takes longer than subject to verification, check your payment app to confirm the transaction succeeded, then contact danheng support if the funds still have not arrived.

Before you begin using danheng, read:

• Terms of Usecovers your rights and obligations as an account holder, how we handle disputes, and the rules for sportsbook betting, live-dealer games, slots, and esports markets on Liga 1, Piala AFF, Champions League, and other tournaments.
• Legal Noticeexplains that danheng services are available only where local law permits, and that you are responsible for verifying your own legal compliance in your jurisdiction.
• Game rules for the specific games you plan to use — each game section (sportsbook, blackjack, roulette, Aviator, Mobile Legends betting) has its own ruleset about how odds are calculated, when a bet is settled, and what happens in case of a dispute.
• Privacy Policydescribes how we collect, use, and protect your personal data, and how long we keep your information after you close your account.

You can find all these documents in the footer of the danheng website or in your Account settings under Legal Documents.

If you have a promotion code (for a welcome offer, referral bonus, or loyalty reward), follow these steps:

1. Log in to your danheng account.
2. Go to Account Settings > Promotions, or find the Promotions section in your account dashboard.
3. Click Add Promotion Code or Enter Code.
4. Type the code exactly as written (it is case-sensitive).
5. Click Apply or Redeem.

If the code is valid and you meet the eligibility criteria (new account, minimum deposit, or account tier), the promotion is applied to your account immediately and you will see a confirmation message.

If the code is not accepted, you will see an error message explaining why (code expired, already used, not eligible for your account status, or typo). Check the promotion terms to confirm your eligibility before contacting support.

You can reach danheng customer support through these channels:

• In-app chatLog in to danheng and use the chat widget in the bottom right of the screen. This is the fastest way to reach a support agent during business hours.
• EmailSend your question to [email protected]. We respond to most emails within 24 hours. For urgent issues (account locked, missing funds), mark your message as urgent.
• Account settingsGo to Help or Contact Us within your account dashboard to view all available support channels and estimated response times.

When you contact us, provide your username or registered email address and a clear description of your issue. For payment disputes or KYC verification questions, include transaction IDs or dates so our team can investigate quickly. Do not share your password or two-factor authentication codes with anyone, including danheng staff.

To request deletion of your personal data from danheng:

1. Log in to your account.
2. Go to Account Settings > Privacy and Data.
3. Click Request Data Deletion or Contact Support About My Data.
4. Confirm your identity by providing your password and answering a security question.
5. Submit your request.

Alternatively, email [email protected] with the subject "Data Deletion Request" and your username. We will confirm receipt within 24 hours and begin processing your request.

After you submit a deletion request, we stop collecting new data about you. We delete your personal information within 30 days, except where local law requires us to retain records for regulatory or legal purposes (for example, anti-money-laundering or tax reporting). Deletion does not affect any disputes or regulatory investigations that are still active.